Call centers generally refer to the larger business that caters to enterprise clients and processes high-volume, high-repetition tasks, such as customer service, sales, and account management. The terms for each of the above firms can be used somewhat interchangeably. Call centers can be located onshore (domestic market) or offshore.

Maersk Global Service Centers (Philippines)Ī call center is a part of the broader outsourcing industry, which can also cover business process outsourcing (BPO), shared services, seat leasing firms, as well as home-based outsourcing, and even virtual assistants and freelancers.

For this, we listed the top 40 call centers in the Philippines to help you.

They laid out the foundations of the industry and paved the way to being able to offer more services to global clients.Īs a global business, you would need help in navigating the roundabouts of call center outsourcing whenever you need it. The country’s business process outsourcing industry is what it is today thanks to call centers. For this, the industry projects a US$29 billion revenue and more jobs to generate by 2022. Hitting a US$26.7 billion growth in 2020, BPOs, especially call centers, quickly adapted to remote working to serve their clients better.Īs the world slowly opens up again, call centers are expected to remain a major contributor to the Philippine and global economy. The business process outsourcing industry in the country continues to grow in the post-pandemic world.

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